Top ▲

Loss Resolution


In the arrangement of your business insurance programme MacDonald Group recognise the importance of ensuring that our Client’s interests are protected when it really matters – in the event of a claim. The administration and progression of any significant insurance claim can be both time consuming and subject to a number of complexities. With this in mind, we have introduced MacDonald Group Loss Resolution which is a specialist extra value service which can be incorporated alongside your business insurance programme.

During the claim process, the Insurer will appoint a Loss Adjuster to act on their behalf. The resultant outcome often serves the interest of the Insurer rather than our Client. MacDonald Group Loss Resolution service provides a Loss Resolution Consultant working directly for you to ensure the best result possible in the event of any material damage or business interruption claim likely to exceed £5,000. The service is offered for an Annual Upfront Fee at a level which would save you a substantial amount against the appointment of a loss assessor to act on your behalf in the event of a claim.

Your Loss Resolution Consultant will be an expert former Loss Adjuster. The Consultant will provide you with the correct advice and practical assistance from the outset of the claim. This dedicated and proactive claims handling service will seek to identify any potential liability issues, deal with the Insurer’s representation on your behalf and negotiate the claim to a conclusion for you; to maximise the chances of a successful outcome.

Contact us

Located around Scotland, The MacDonald Group is perfectly placed to support your business.

Some insurers on our Panel

Start a conversation

    We will only use the data that you provide here in order to deal with your query in the first instance. Where you ask us to provide you with a quote, we may need to ask for additional information. Our Privacy Policy provides you with full details on how we use and protect your data. You can view our Privacy Policy here.


    Latest posts

    Supreme Court Judgement in FCA’s business interruption insurance test case
    The Supreme Court delivered its Judgement on the 15th January 2021, and has predominantly allowed the FCA’s appeal in favour of policyholders whose policy wordings formed the subject of the Test Case. Whilst some clarity has now been provided by the Judgement, it is extremely important to stress that this

    Driving your vehicle in the EU in the event of no-deal Brexit.
    In the event of a no-deal Brexit, those of you who intend to drive your vehicle in the EU will need to make sure you have a Green Card issued by your insurance provider. If you currently hold your car insurance with us and you think you may require a

    Winter Newsletter
    Inside this issue of our Newsletter: Make Cyber Insurance a priority/ Trade Credit: The lifeline Brexit-Era businesses require/ Businesses urged not to be allergic to Public Liability Insurance purchase/ With great power comes great D&O responsibility/ Avoid being one of the 43% of businesses with inadequate business interruption cover. Please

    Sign up to our

    We just wanted to confirm that by competing this form you are giving your consent to receive occasional email marketing communications from the MacDonald Group regarding our news in the form of a Newsletter, and/or information relating to other products and services available to you, only where we believe they will be of interest to you. We will never sell your data to third parties and you can opt out of email marketing communications at any time by clicking on the unsubscribe link at the bottom of each future communication. You can check out our Privacy Policy for further information.