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Claims Service

At the MacDonald Group, we strive to ensure that policy certainty is provided through matching your risk requirement to the right insurance product. However, the true test of any insurance policy only arises in the unfortunate event of a claim arising.

We put high-quality pro-active claims service at the forefront of our service proposition with experienced Claims Handlers who are dedicated to providing a personal service and making a positive difference to the claim process.

Whether it is a Motor, Property, Business Interruption or Liability claim, the experience and technical knowledge of our claim team will seek to ensure that your interests are best protected at the time you need it most.

It is important to notify any potential claim to us at the earliest opportunity as any delay could have a detrimental effect on the claim process. In this increasingly litigious time we operate, this also applies to any verbal or written correspondence in relation to any claims intimated against you, regardless of any perceived liability or otherwise. The earlier you seek our advice, the sooner we can guide you through the claim process.

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Located around Scotland, The MacDonald Group is perfectly placed to support your business.

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