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Loss Resolution

  • Call us
    • MacDonald Partnership

      Inverness: 01463 223555
      Wick: 01955 605308

    • Rankin Risk Solutions

      Perth: 01738 509990

    • AbbeySpring Hill

      Fife: 01592 756711

    • Commercial and Agricultural Insurance Brokers

      Arbroath: 01241 870303


In the arrangement of your business insurance programme MacDonald Group recognise the importance of ensuring that our Client’s interests are protected when it really matters – in the event of a claim. The administration and progression of any significant insurance claim can be both time consuming and subject to a number of complexities. With this in mind, we have introduced MacDonald Group Loss Resolution which is a specialist extra value service which can be incorporated alongside your business insurance programme.

During the claim process, the Insurer will appoint a Loss Adjuster to act on their behalf. The resultant outcome often serves the interest of the Insurer rather than our Client. MacDonald Group Loss Resolution service provides a Loss Resolution Consultant working directly for you to ensure the best result possible in the event of any material damage or business interruption claim likely to exceed £5,000. The service is offered for an Annual Upfront Fee at a level which would save you a substantial amount against the appointment of a loss assessor to act on your behalf in the event of a claim.

Your Loss Resolution Consultant will be an expert former Loss Adjuster. The Consultant will provide you with the correct advice and practical assistance from the outset of the claim. This dedicated and proactive claims handling service will seek to identify any potential liability issues, deal with the Insurer’s representation on your behalf and negotiate the claim to a conclusion for you; to maximise the chances of a successful outcome.

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The MacDonald Group is made up of four businesses. Together we make one bigger, stronger and more agile Independent Insurance Broking and Financial Services business under the name of MacDonald Group.

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